Frequently Asked Questions

We already use a managing agent for our block; can we still use Urban Owners?

Yes - upon your instruction we can initiate the process of terminating your contract with your existing managing agent, and get you up and running with Urban Owners. We'll manage the transition process every step along the way to save you from having to get involved.

Is information about the block and the homeowners kept secure and private?

Yes - we won't pass on any information about you and your block. Your information is stored securely to prevent hacking or processing. We ensure that sensitive information is transmitted from your browser to our server via an encrypted link using GlobalSign.

What is the optimal number of units Urban Owners can support, and where does Urban Owners operate?

We can support all manner of properties; whether you live in a Victorian house converted into three flats, a mansion block or a purpose built block of one hundred flats. We manage blocks throughout England and Wales; we've blocks dotted along the South Coast, from Cornwall to Brighton and Hastings, up through London and the South West, South Wales and the Midlands, right up to Manchester, Yorkshire and Newcastle.

If we do not own the freehold but have the Right to Manage, can we use Urban Owners' services?

Yes - we're experienced in supporting blocks where homeowners have taken control of their block through the Right to Manage.

Could we sign up for the free Block Website package initially, and then upgrade to another block management package later on?

Yes - we're flexible so you can always sign up to one package to see how the service works for you, and then upgrade should you decide that you'd be better off with another package.

Additionally, with our Admin Assist and Full Admin packages, you've access to a range of optional top-up services if you'd rather relinquish certain property management responsibilities.

Do you belong to any associations, or hold any accreditations that give clients assurance?

To ensure clients have recourse if we do not meet your expectations, Urban Owners is a member of the Ombudsman Services: Property. This is an independent body providing dispute resolution services between consumers and their managing agent. Urban Owners is tied to any judgement that the Ombudsman makes relating to our service and compensation rulings. As an Urban Owners client, you have completely free access to the Ombudsman service. For full details of the support available to you, visit the Ombudsman Services: Property.

To ensure we serve leaseholders appropriately, we operate in line with the RICS Service Charge Residential Management Code, which is approved by the Secretary of State for England. This effectively requires that we follow all the latest legislation including Landlord and Tenant Act 1987, the Commonhold and Leasehold Reform Act 2002 and the Companies Act 2006.

To ensure we appropriately protect your information on our systems, we are registered with the Information Commissioner and follow their guidelines (www.ico.gov.uk Register Entry: Z1474308).

If my block completes enfranchisement, can we use Urban Owners' services?

Most definitely yes - as somebody considering or going through enfranchisement, Urban Owners is the ideal solution to help you deliver the benefits of having taken control of the management of your block from your landlord.

We would work with you during the enfranchisement process to inform you on how your block would benefit from moving to our block administration services and ensure a smooth transition from your existing landlord and managing agent on its completion.

Register for block management services.
See the Demo of Urban Owners' block management Web System.


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