At Urban Owners, our aim is to make the business of managing your residential block of flats as simple, straightforward and inexpensive as possible.
These are the questions you should be asking managing agents to ensure that you get best deal on managing your block.
Until now, homeowners have used managing agents to 'manage' their block to take away the hassle of administration. But for the most part, managing agents' service falls way short of expectations:
In an attempt to save money and avoid the frustrations managing agents, some homeowners attempt to self-manage their block, but this approach also has its drawbacks:
We stand in a unique position with an innovative solution, offering homeowners the chance to take control and make informed management decisions using our web-based block management tools whilst we do as much of the administration as you like, and ensure that you comply with legal and regulatory requirements.
Whichever block management package you choose with Urban Owners, from Full Admin to Self Serve, you're in control. You agree the budget for each year, approve invoices for payment and decide what works are carried out on your block, by whom and at what cost to you and your fellow homeowners.
With our packages, homeowners can do as much or as little as they want. From our managing agent equivalent service Full Admin, to Self Serve, which provides homeowners with tools and support for self-management, you decide the degree of assistance you need - and how much you pay.
Regardless of the package you opt for, you'll always have us on hand to provide expert advice. We can step in at any point if you do not have the time, inclination or competence to carry out certain block management tasks, ensuring you always have a fallback option.
Through your block's online portal, you've access to ALL documentation concerning block management, wherever you are, whenever you want it - so you'll avoid the frustrations of unproductive calls to a managing agent and the struggle and cost of getting your hands on information.
Accessible by all homeowners, block information is updated automatically as the block's finances are processed, and there is even a voting facility to help you make collective decisions across your block.
We commonly find our clients' insurance premium is reduced by 50% as a result of using an independent insurance broker and consequently avoiding the hidden sales commissions usually taken by managing agents.
We also let you choose your own contractors if you'd prefer - most managing agents are reluctant to give clients such freedom, since it prevents them from appointing their favoured contractors on the basis of the slice of sales commission the contractor is willing to offer. Our approach saves you money on contractors.
Rather than using generalist property managers, we have finance and legal experts in our head office tackling the relevant issues, and complement them with local building surveyors who assist with building maintenance issues.
You'll only ever deal with experienced professionals, so you get satisfactory issue resolution more quickly than dealing with generalist property managers through a traditional managing agent.
The bottom line...