Block Website (Free)

With our Block Website package, you and your fellow homeowners get:

• Your block's own secure website accessible only by homeowners in the block
• Easy to use communication via an electronic notice board
• Structured decision and voting system, helping homeowners to make collective decisions
• Electronic storage of uploaded documents, ensuring no loss of information
• Central access point for contact details of fellow homeowners
• Easy to use tools for entering information about the block

This package will be of most use to homeowners in blocks containing 2-3 flats, who require minimal financial administration but need to be able to communicate with one another, as well as a place to store essential information.

Self Serve (£25 per unit per year)

The Self Serve package gives you all of the online functions of the Block Website package, together with:

• Easy online access to a register of contractors experienced in supporting self-managed blocks and dealing directly with homeowners
• Online tools to help administer collection of service charges, payment of contractors and production of annual financials, with full visibility and reporting available to all homeowners
• Online tools to review and define what services the block requires so that all homeowners know where their money goes
• Templates to facilitate creation of all required documentation. All templates have been created in line with regulatory requirements
• Help where you need it, when you need it on issues such as regulations, notices and undertaking works, either through our online Knowledge Base or through our Helpdesk, which you can call with questions on any topic.

This package will appeal to homeowners in blocks that require a moderate or medium level of financial administration, and where one person is competent and happy to use our online tools so as to undertake duties on behalf of the rest of the block. Assistance is available through our Helpdesk on the end of the phone, or through our online Knowledge Base.

Admin Assist (£85 per unit per year)

The Admin Assist package gives you all of the online functions of the Self Serve package, whilst we undertake the administrative functions on your behalf, saving you time and effort and ensuring that you don't violate regulatory requirements. Urban Owners will:

• Undertake all aspects of day-to-day financial administration;
• Assist homeowners in determining their annual budget
• Generate service charge requests and collect monies from homeowners
• Receive, and, after authorisation, pay invoices from contractors
• Track and reconcile the bank account balances
• Produce the electronic and physical files ready for accountant review
• Deal with any enquiries from the accountants resultant from accounts production
• Maintain physical files of all documentation and correspondence
• Maintain an archive of key documentation

Full Admin (£125-£250 per unit per year)

Our Full Admin package provides a level of service equivalent to that offered by traditional managing agents, but with the distinction that homeowners are in control of management decisions, and are consulted before actions are taken. For example, you approve contractors before they are engaged, and approve invoices before they are paid.

With our Full Admin package, you get everything included in our Admin Assist package, whilst additionally we will:

• Administer the selection, engagement and day to day direction of contractors to your block
• Provide a qualified surveyor / inspector to undertake an initial Block Condition Survey Report and thereafter a Periodic Block Inspection Report on an annual or more regular basis. The reports are intended to provide homeowners with advice and guidance on actions they should be taking with respect to the maintenance of their block
• Conduct an Annual General Meeting with members of the Residents' Management Company
• Act as Company Secretary for the Residents' Management Company